Belonging to the best

Belonging to the best

Which factors lead companies or corporations being among the best-performing worldwide?

To answer this question, McKinsey consultants Bradley, Hirt and Smit surveyed around 2,400 global companies to determine how much economic profit they generated over a 15-year period. This key figure indicates, in somewhat simplified terms, whether the company generated a market-driven interest rate on the equity employed after deducting interest on debt and taxes, and thus increased the company’s value from the owner/shareholder’s perspective (see also the post “Profit in Line with the Market”).

The following comprehensive graphic stems from the book “Strategy Beyond the Hockey Stick” (Chris Bradley, Martin Hirt, Sven Smit, 2018, p. 43).

Belonging to the best
Belonging to the best

This international analysis showed that 20%, or around 480 of the companies analyzed, realized a higher than market-driven return, 20% realized a lower return and 60% (1,440 of the companies) did not achieve any significant increase in corporate value.

In addition, the authors evaluated that within 10 years, of the 1,440 companies considered in quintiles 2–4, 210 companies “slid down” into quintile 5 and 120 made the leap into the top quintile.

Thus, only 8% of the “middle-class performers” managed to move up into the top class, while 14% were relegated to quintile V, in which corporate value was “destroyed”, i.e. from a shareholder perspective, only an insufficient return on risk capital was achieved (chart ibid., p. 78).

Market driven return
Market driven return rate

Since these findings emerged from a global analysis of the real economic development of thousands of companies, the three authors refer to this evaluation as the Power Curve of Economic Profit. One can also speak of a “power law”.

Based on this enormous database of company performance over 15 years in 127 industries and 62 countries, the authors analyzed 40 variables of business success. They found that 10 of these variables, or levers, are the key metrics for predicting business performance over 10 years (p. 99 ff.). These key metrics are:

Sales, debt, research, industry trends, geographic trends, acquisitions, resource allocation, investments, productivity, differentiation (translation and explanations by the author of this post).

10 Keymetrics McKinsey
10 Keymetrics McKinsey

Key figures 4 and 5 are externally determined factors, while key figures 2, 3 and 6-9 are the result of management decisions at the group management level and their practical implementation. Sales development (1) and growth rates compared to the competition (10) are the consequences of implementation.

Explanation:

If a company achieves a market-driven interest rate, i.e. is profitable, but hardly manages to increase its shareholders’ equity and thus the company value, it becomes “boring” for shareholders and potential investors. The company moves in quintiles II – IV and runs the risk of slipping into quintile V if sales collapse.

Such developments deter potential investors from providing the company with additional equity. As a result, the company has fewer opportunities to increase sales and achieve higher market shares. If one or more of these ten key figures develop negatively, these are warning signals.

These warning signals are significant, but come a little late. The important early warning signals arise in the four corporate environments. These are technological, market-related, social or economic developments that indicate impending changes, as well as developments in the natural environment (see the post “Environmental Changes are Crucial”).

Based on the key findings of the McKinsey analysis and the derived power curve (power law), it is possible to make the search process for weak signals more accurate. 10 questions to ask (key figures affected from above in italics in brackets):

A Which companies achieve faster sales growth than we do in our served markets and why? (external, 1.4)

B Which product group sales grow faster in the industry than they do for us? (external, 1.10)

C How are the net revenues of our product groups developing in different economic areas or countries? (internal, 1.10)

D Our competitors have acquired other companies. What could this mean for the development of our markets? (external, 4.5)

E Is the consumer spending (end consumer) shifting to other product or service areas and, if so, in which customer markets? (external, 4.5)

F Do new raw materials or processing methods enable more cost-effective production? (external, 3,4,6,9)

G Which technological developments could lead us to adjust our strategic intentions or even our corporate purpose? (external, 6,7,8)

H Is it appropriate to adjust our current resource allocation based on expected environmental developments? (internal, external, 7)

I Which social developments have the potential to change the weighting of consumer spending? (external, 4,5,7)

J Are proportional costs growing slower than our net revenues, and are fixed costs growing more slowly than billed revenues? (internal, 7,8,9)

Companies that are successful in the long term (Quintile 1) continuously monitor developments in the various spheres of their organization and adapt to developments as necessary. This is not a new insight, but it is essential for survival (see the example of IBM in the article “Weak Signals”). The purpose of linking the success-determining factors from the McKinsey analysis with developments in global markets is to ensure the continued existence of the company. The sample questions A-J show the need to recognize developments that can be expected outside the company and to include them in your own planning.

Who should prepare and comment on these analyses and when, and who should make the necessary planning decisions is the topic of the next post.

Presumed Market Developments and Planning

Integrate Presumed Market Developments into Planning

Presumed Market Developments and Planning

The basic engine from the post “Early Warning and Planning” shows that order intake is the most important factor for sustainable success and has consequences for almost all planning and control areas. Market-related early warning means analyzing and assessing the factors influencing order intake in the medium and long term and their interdependencies. These factors include disposable income, the behavior of competitors and the interest of retailers in actually promoting the products and services they offer.

The most important factor in attracting new customers, however, is the customer benefits offered by the company’s own offerings compared with those of its competitors.

Presumed Market Developments and Planning
External influences on order intake

Analysis of customer benefit

To receive an order requires that a customer (or a group) decided to buy the offer. Thus it is the customer who decides about the relevant criteria and their respective weight according to his needs.

If you want to improve the planning and management of your organization and make it successful in the long term, you have to know from your offerings (products, services) how well they meet the criteria used by customers. The better the customer’s purchase-deciding criteria are met, the more the company sells. This knowledge can be gained through customer benefit analysis.

The purpose of a customer benefit analysis is to find out, which criteria future consumers apply when they decide for my offer or for another one. To do so, customers compare the benefits, performance and advantages (benefits) of a procurement option to its disadvantages, acquisition price, current expenditures in their application (cost). Then they rank the different opportunities to decide. The result is a cost-benefit-analysis for each examined option.

If such an analysis is consistently prepared from the buyer’s point of view it has the central advantage for salespeople, managers and controllers that it includes all aspects relevant to the buyer and also assesses the competitors. Thus it covers nearly all marketing aspects. The possible procurement variants are compared regarding:

cost benefit
cost benefit

If an organization can afford to outsource the preparation of a customer benefit analysis, there is a good chance that the main competitors will appear in the analysis and be fully assessed from the customer’s point of view. Our experience shows that even a less expensive analysis carried out by an organization’s own staff can yield significant insights. The prerequisite, however, is that the interviewees are repeatedly reminded to take the perspective of a potential customer.

In the book Customer Orientation in Innovation, Marketing, Sales and Leadership, Markus Orengo provides guidance on how to conduct a customer benefit analysis. He has also developed an Excel-based tool that provides step-by-step support for setting up the analysis and also presents the results graphically for decision-making purposes.

Overall market influences on order intake

Other factors of market activity, which a customer benefit analysis cannot depict, can become early warning information:

    1. Conditions for resellers (i.e. dealers, craftsmen, doctors, software importers)
    2. Sales and turnover development of competitors
    3. New products, which could harass the own portfolio
    4. International trade restrictions / tariffs / import or export bans
    5. Development of new international standards which could prevent the sale of own products
    6. Disposable income of the demanders / economic situation (can I afford it?).

Points 1. and 2. require the observation of the competition. However, the information usually comes late, as it is obtained by interviewing resellers or through publications. It is therefore important that the company’s own sales staff also use their customer contacts to find out about purchases made by their customers from competitors and to document the information afterwards in the internal reporting system (CRM system).

As markets become mature, mergers and acquisitions often occur as the large vendors try to increase their market share and thereby improve their cost position. Such events also have an early warning character. This is because they often occur in such a way that in mature markets, 5 – 6 groups worldwide hold 70-80% of the market shares and thus dictate the market rules (e.g. automobiles, personal computers, operating systems, cell phones). In such situations, the smaller companies often have to reinvent themselves and launch new products and applications to survive.

Information on mergers, sales trends, new technologies and products, trade barriers, and government regulations (items 3 – 6) provide important inputs for adjusting a company’s own policies and strategies. Decision makers must interpret the data and take it into account when revising plans.

One starting point for containing the effort and time required to obtain this kind of external data is it to subscribe for the services of a media monitoring agency that is individualized for the company’s own issues. This way of obtaining early warning data can also be used in research and development fields or for tracking disposable income.